Frequently Asked Questions

Have any questions regarding car hire? Please, contact us anytime. And before you do, we recommend you to look through the list of Frequently Asked Questions. Check out if your issue is already solved here.

After you’ve made a reservation on Rental24H.com, you’re going to pick up a vehicle you’ve booked at a rental counter of a car hire vendor.

A car hire agency will ask you to provide:

  • a credit card in the name of the main driver with enough funds on it to cover the excess and additional equipment (if you’ve booked any);
  • a full driving licence in your name with minimum 1 year of driving experience (the same applies to additional drivers);
  • a confirmation voucher (you receive it on email after your booking is confirmed).

Rental24H.com allows you to hire a car online only using your payment card, as you need to secure a selected car with a deposit (a small part of the entire car rental rate) or to fully pay for your rental to make a booking.

We accept American Express, Diners Club, Discover Card, MasterCard (not debit), Visa (not debit), and Maestro payment cards for online car hire reservations.

Your payment card info will be absolutely confidential as it is protected with industry leading SSL encryption.

Take advantage of guaranteed car hire models on our website! That means you’ll definitely get the car you see on the picture if the deal is marked with a “guaranteed car model” sign (the color of the vehicle may vary, but you can ask a car hire provider to reserve a particular color).

In all other cases every car hire vendor guarantees you only a car of a selected car hire group. You get a car with the same technical characteristics and comfort level as the one you’ve chosen at the time of booking.

Rental24H.com website provides only the services of car hire comparison and reservation, and carries out customer support and car hire informing functions. We do not own cars as well as we do not have chauffeur services.

If you need a driver, contact a provider of the car you’ve booked directly and order a chauffeur service. Then you’ll need to pay for this service at the rental counter additionally.

You can amend your reservation anytime using your online confirmation voucher, which is sent on your email after the reservation is done.

Open your e-voucher and find a “Manage your booking” section there. Using this section you can:

  • change a vehicle
  • change dates/location
  • change personal details
  • add optional extras
  • view the rental conditions of your current booking
  • cancel your reservation.

If you haven’t received your confirmation voucher yet, most likely it means that you haven’t paid a total amount of your car hire and have just secured your car by paying a small part of the whole car hire rate.

The voucher is sent once the entire car hire balance is paid (the remaining amount is automatically withdrawn 5-7 days before the rental). You also can pay the entire balance on the website in advance if you choose to do so.

If the total is paid, and your voucher is still missing or has been deleted from your mail or lost, ask our support team in a live chat or via [email protected] to resend a voucher to you, please.

There are no obligatory additional payments as Rental24H is an all-inclusive car hire service. The only exception is young drivers, as underage fees are always paid at the rental counter.

At the rental desk, you may also take some additional equipment (a child seat or a GPS navigator) if you need it and ask for additional service (an additional driver or a chauffeur service). Such extra options are additionally paid.

If there are any specific local mandatory fees (not extra), you’ll be informed about them during the booking process. Local mandatory charges are to be paid right at a car hire company’s counter.

On Rental24H.com, you are offered one of several fuel policy types:

  • pick up full, return full
  • pick up full, return empty
  • pick up and return half-empty
  • pick up half full and return empty.

Fuel policy type depends on a car hire provider and a particular deal you’re choosing.

There’s no obligatory car hire insurance that you need to buy additionally. Necessary insurance to hire a car is included in the price of a car hire on our website.

  1. If you’re an experienced driver, you may not buy additional insurance and save your money! Just look through the Excess amounts listed in FAQ.

    Pros: it’s the cheapest option; your risks are limited by Excess fee.

    Cons: you risk to pay an Excess fee1 in case of an accident.

    Usually an insurance costs 1/10 of the cost of Excess fee. If an accident happens less than 1 time from 10 rentals, you can be advantageous not to use insurance.

  2. Buy an insurance, which covers an Excess fee itself, from our website.

    It means that in case of an accident the client is still being charged, but all the charges are returned by AXA insurance company, since the client’s Excess fee is insured.

    Pros: Excess is 40-60% less than the cost of the full insurance

    Cons: you still need an Excess amount on your credit card. In case of an insured event (accident / theft, etc.), it is charged from the client and is returned later.

    This variant is a very good alternative that is a compromise between buying a full insurance and the lack of it. It completely removes the risks related to any accident, but may temporarily block the amount up to the full-size Excess fee1 on your credit card.

  3. Buy full insurance right at the car hire counter.

    Pros: you don’t need to have an Excess amount on your credit card, and nothing will be blocked.

    Cons: high cost, which can even exceed the cost of the rental.

  4. This option is also suitable if for some reason your credit card is not accepted, and you have the opportunity to pay in cash.

1 If the car has suffered insignificant damage, you don’t have to pay a full Excess fee, but only the amount for the caused damage, limited by the size of Excess fee.

In short, if you hire a car, and it gets damaged or stolen, the ‘Excess’ (sometimes called the ‘Deductible’) is the amount of money you have to pay to the car hire company upon returning the vehicle.

Each car hire company has their own Excess conditions. Please, check them in the Insurance coverage paragraph when choosing from the list of available vehicles.

Where to find the rental conditions

Your Excess payment will not be returned to you fully or partially in these cases:

  • the rental car was damaged - covered by Collision damage waiver (CDW);
  • the car was stolen - covered by Theft waiver (TW);
  • Third party was damaged or injured - covered by the Third party liability protection (TP).

To decrease the amount of Excess not returned to you in case of an accident, you can:

  • Buy the Damage excess reduction at the car hire counter;
  • Buy the Excess insurance on our website while doing your reservation;
  • Buy a traveler’s insurance from some insurance company which covers the excess payment.

Please, check your vehicle with the car hire agent before pick up to make sure the vehicle does not have any damage.

warning IMPORTANT!!! The Excess fee amount will be held on your credit card until you return the vehicle. This money will not be available to you for the period of your rental!

Usually the held sum will be available back to you within a few days after you drop off your vehicle successfully, but sometimes it may take up to 14 days. The exact period of time needed to return/unblock your funds depends on many variables, not the last is the bank which issued your credit card. In any case, you can contact our support team to clarify the situation if needed.

To reduce the excess payment for any car damages you can order an Insurance on our site and save up to 50% on Full Car Hire Insurance, or you can order it from a car hire agent upon arrival to the car rental counter.

If you order an Insurance on our site the main benefit will be to save money on Full Car Hire Insurance, but you still will need your credit card to hold the Excess amount, because in case of damage the Excess amount will be charged from your card, and our Insurance company will return this amount back to you.

If you buy Full Car Hire Insurance from a car hire agency on arrival, you will pay twice more, but you will not need to hold any amount on your credit card. So it’s personally your choice which variant is better for you.

In case you do NOT want your money to be held on your credit card (or you do not have enough money on your credit card at the moment), then you should buy Full Car Hire Insurance from the car hire agency directly. But it turns out to be the most expensive variant.

And if you have enough funds on your credit card to cover a deposit for the period of your car hire, and you can do well without this amount of money for 1-2 weeks after rental, then it’s more advantageous for you to buy Insurance right on our website.

CDW or Collision Damage Waiver, which is usually included into car hire rates on Rental24H.com, covers the damage that can be done to a vehicle during your rental.

You must pay attention to the fact that not all types of damage are covered by CDW. Note that damage to a windscreen or tyres, undercarriage or replacement locks, replacement keys and towing charges are not covered by Collision Damage Waiver.

To check what is covered by insurance included in your car hire price, see your confirmation voucher, please.

Theft Protection limits your liability in case of rental car’s theft or in case if any damage is done to the vehicle by attempted theft.

TP does not cover the damage done to a vehicle during its exploitation while travelling.

Car hire prices are based on pick up and drop off dates and time you’ve specified during the booking procedure.

If you pick up your vehicle later than stated in your voucher or drop it off earlier, no funds will be refunded. Some car hire companies even charge additional fees for late pick-up and early drop-off. So, try to be always in time.

If you have any mechanical difficulties with a car or in case of a road accident, you must immediately call your car hire agency directly. The car hire company will organize a fast repair or replace a vehicle in case of breakdown or mechanical problems.

In case of an accident, you must receive a police report and a report about the accident from a car hire company to use your insurance and to make an insurance claim.

Booking cancellation on Rental24H.com is easy – just use your e-voucher to reach a “Manage Booking” section. There you have an option of immediate online cancellation of your booking.

If you cancel your booking in more than 48 hours before pick up – your booking will be fully refunded. For more details about cancellation policy regarding your deal, contact our call-center, please.

If you notice money withdrawals from your credit card by a car hire company after your vehicle is dropped off, then this may be some of the local fees such as:

  • refueling charge;
  • parking ticket or fine;
  • additional extras used along with the vehicle hire;
  • or a damage to the car discovered by the company after you returned the vehicle.

Every car hire agency lists these charges in appropriate documentation, which is sent to the client.

If you have any questions concerning after-drop-off charges, contact our call-center, please.

Hire a car worldwide with Rental24.co.uk

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Why book a car hire with Rental24H.com?

  • Fast and easy car hire comparison
  • Best car hire prices
  • Affordable full excess insurance
  • Free cancellation or amendment
  • No hidden charges
  • Breakdown assistance

Do you have any questions?

You can book a car by phone

+1 (347) 719 1928

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